Yes, you are able to fast forward to skip commercials while using the RESTART or CATCHUP functionality or while watching recorded programs saved to your PVR. You cannot fast forward during LIVE TV currently airing.

Unfortunately, due to content provider restrictions, you need to order a minimum Base TV package before you can order U-Pick channels.

Each TV network makes their own decision about what to make available for later viewing. Different networks may make different programs available for RESTART and CATCHUP, or none at all. If there is something airing that you don’t want to miss or want to be able to watch again in the future, we recommend you set it to RECORD and save it to your account.

Sometimes broadcasters make content rights exclusive to a certain provider or platform. In this case, all other TV providers willl be blocked from airing – for instance, a major sporting event – where the distribution and viewing has been make exclusive to a particular outlet.

If you see this screen frequently or in another situation, it’s possible there is a technical issue with your connection, a channel or device,please contact us so we can check it out.

Sometimes, what’s listed in the EPG (Electronic Program Guide) doesn’t match what’s actually airing due to last-minute changes or regional licensing restrictions set by content providers. These decisions are often out of the control of your TV service provider and are made by the networks themselves.

Does this substitution happen only on RallyTV?

No, the substitution affects all Canadian providers, including Rogers, Shaw, and Bell FibeTV. The content switch is made by WBD and is not unique to any one provider.

Due to regional broadcast regulations set by the NHL, NHL games are subject to broadcast blackouts that all TV providers are required to enforce, including RallyTV. Blackouts are the result of restrictions imposed by the NHL on broadcasters and TV providers.

Blackouts can be set for specific cities or for a defined region – which can include entire provinces or territories. The broadcast boundaries for NHL games have been set by the NHL for over 20 years and continue today.

To add or remove channels and theme packs to your RallyTV lineup, please contact us at support@canquest.com or call 519 351 1565. You will need to LOG OUT of the RallyTV app and LOG IN again to see your new channel lineup.

Much like other streaming platforms, RallyTV will time-out after 3 hours if there is no user interaction, and the Live TV stream will stop after 7 hours if the channel has not been changed.

Yes, It does, but most channels stream in high definition.

You can add up to 5 different devices at once and stream on up to 3 devices concurrently.

Yes, We do as long as you are in Canada.

It depends on your model of Smart TV. Some Android TV-based Smart TV’s are supported, you can check the native App Store on your TV and search for RallyTV to see if it’s there.

Most third-party devices come pre-loaded with the most popular streaming services. If your remote has app buttons, pushing that button will automatically launch the related app. To download more apps, navigate to the DEVICE HOME PAGE and go to the APP STORE for your device. Just navigate with your remote to browse or use search to find the app and download it to your device.