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You’ve got questions, we’ve got answers.


Canquest services all of Chatham Kent including:

  • Blenheim
  • Bothwell
  • Chatham
  • Dresden
  • Ridgetown
  • Tilbury
  • Wallceburg
  • Wheatley

We require our customers to have a good clear/ reliable internet service.
Note: Go to www.speedtest.net to check your internet speed.

There is no requirement for a computer at all.

Canquest service is universally compatible with all phones and phone systems.

For home phone users, we recommend using cordless phones as opposed to corded phones.
Corded phone jacks will have to be wired to allow ring tone and audio.
Cost for rewiring TBD and will be quoted to customer before installation.

No, the internet replaces your phone lines and is typically very reliable.

Yes, in the unlikely event that your internet service is down we can automatically forward your calls to the number of your choice.

If you have installed a UPS (Uninterrupted Power Supply) you will be able to continue using your Canquest services as normal. UPS’s are available at any of your local computer stores. This is important if you need 911 access during power outages.

Absolutely, Canquest is connected to a Canadian 911 / 411 Service Centre.
Applicable rates will apply to 411 service.

You will receive a monthly emailed statement which must be paid by either a credit card or pre-authorized bank debit.
These methods support our efforts to provide deep discount pricing.

Absolutely, directly from the web by accessing your personal Canquest service portal.

We are rolling out across Canada. Installation will be managed by a local Authorized Agent in your area.

Yes, if you are leaving for an extended period of time, Canquest can set up your services to follow you where ever you go.
Please note: You must notify Canquest of your new address for 911 services to confirm availability.

Yes, if you are leaving for an extended period of time, Canquest can set up your services to follow you where ever you go.
Please note: You must notify Canquest of your new address for 911 services to confirm availability.

If you have any more questions, please feel free to contact us for futher details.